Our policies and terms of service
Flower Elegance collects information necessary to process your orders and provide our services. This includes your name, email address, phone number, delivery address, and payment information. We also collect information you provide in custom order requests and inquiries.
We use your information to process orders, communicate about deliveries, respond to inquiries, and improve our services. We will never sell your personal information to third parties. Your payment information is processed securely through DoorDash's payment systems when ordering online.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to access, correct, or delete your personal information. Contact us if you have questions about your data or wish to exercise these rights.
By ordering from Flower Elegance, you agree to these terms. We reserve the right to refuse service or cancel orders at our discretion, with full refund if applicable.
All prices are in USD and subject to change without notice. We strive to ensure accurate pricing, but errors may occur. If an error affects your order, we will contact you to resolve it.
Delivery is provided through DoorDash for online orders. Delivery times are estimates and may vary. We are not responsible for delays caused by weather, traffic, or other circumstances beyond our control. For custom orders, delivery terms will be discussed during consultation.
Due to seasonal availability, we may substitute flowers of equal or greater value while maintaining the design integrity and color scheme. If you have concerns about substitutions, please contact us before ordering.
For orders placed through DoorDash, please refer to DoorDash's refund and cancellation policies. For custom orders, cancellation must be made at least 48 hours before the scheduled delivery date for a full refund. Cancellations within 48 hours may incur fees based on work already completed.
Flower Elegance is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the purchase price of the product or service.
If you have questions about our privacy policy or terms of service, please don't hesitate to reach out.
Contact UsLast updated: February 2026